Refund policy

RETURNS AND REFUNDS

HOW TO START A RETURN
Every return must be requested before it is sent. Write to support@richofpain.com with the subject REFUND - Order #nnnn. We confirm and give you the return address. Parcels sent back without being requested first are not accepted: we hold them for 30 days and then return them to you at your expense.

CONDITION OF RETURNED ITEMS
Items must come back unworn, unwashed, unaltered, with all original tags attached and in their original packaging, together with proof of purchase.

RETURN SHIPPING
We pay when the fault is ours: wrong item sent, wrong size sent, or an item that arrives damaged or faulty. In those cases we send you a prepaid label.
In every other case return shipping is at your expense. Please use a tracked service: until the parcel reaches us it travels at your risk.

YOUR RIGHT OF WITHDRAWAL (EU consumers)
If you are a consumer resident in the European Union you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason and without penalty. This applies to every item, including items bought at a reduced price.
Tell us before the 14 days expire, by writing to support@richofpain.com or by using the model withdrawal form at the end of this page. You then have 14 more days to send the goods back.
We refund every payment received from you, including the standard outbound shipping cost, within 14 days of being informed, to the payment method you used for the order. We may hold the refund until the goods reach us, or until you send us proof that you have dispatched them, whichever happens first. The cost of returning the goods is yours.
You may handle the goods to check their nature, characteristics and functioning, as you would be able to do in a shop. If they come back worn, washed, altered, damaged, without tags, or carrying smells such as smoke or perfume, we reduce the refund in proportion to the loss in value, and we tell you the amount and the reason before refunding.

OUR 30-DAY RETURN POLICY
On top of the right above, and not instead of it, we accept returns within 30 days of delivery under the conditions on this page. Where the size you want is in stock we can exchange instead of refunding. Our drops are limited, so we cannot hold a size for you while a return is in transit.

FAULTY OR INCORRECT ITEMS
Check your order when it arrives. If an item is faulty, damaged in transit, or not the one you ordered, write to support@richofpain.com with your order number and clear photographs of the item and of the packaging. Telling us within 48 hours helps us claim from the courier; it is not a deadline for your rights.
All items carry the 2-year legal guarantee of conformity provided by the Italian Consumer Code (D.lgs 206/2005), free of charge for you. Normal wear, damage caused by misuse, and damage caused by washing the garment against its care label are not faults.

NOT RETURNABLE
Gift cards.

REFUNDS
We let you know once we have received and inspected your return. If approved, you are refunded on your original payment method within 10 working days; your bank may need a few more days to post it. If more than 15 working days have passed since we approved your return, write to support@richofpain.com.

NOTHING HERE LIMITS YOUR RIGHTS
Nothing in this policy limits or excludes any right you have under mandatory consumer protection law.

MODEL WITHDRAWAL FORM
(complete and send this form only if you wish to withdraw from the contract)

To RICHOFPAIN, Viale Lombardia 233, 20861 Brugherio (MB), Italy — support@richofpain.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is sent on paper):
Date: