Shipping policy

SHIPPING POLICY

All prices are in euro. The exact shipping cost is shown in the cart before payment.

ORDER PROCESSING
Please allow 2 to 10 working days for your order to be processed. Orders placed during a drop take longer, because every parcel is packed by hand. Once your order is dispatched you receive your tracking details by email.

DELIVERY TIMES
Italy and the European Union: 7 to 10 working days after dispatch.
Rest of the world: up to 15 working days after dispatch.
All delivery times are estimates, not guarantees, and do not include time spent in customs, which is outside our control.

SHIPPING RATES
Italy — 10 €. Free on orders of 100 € or more.
European Union — 15 €.
Europe outside the EU (United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Serbia, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Türkiye) — 25 €.
Rest of the world (United States, Canada, Mexico, Japan, South Korea, Taiwan, Thailand, Hong Kong, Singapore, Malaysia, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Qatar, Israel) — 40 €.

We ship with different couriers depending on the destination.

CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped outside the European Union may be subject to duties, import VAT and courier handling fees. These charges are set by the destination country, are not collected by us, and are paid by the customer on delivery.
If a parcel is refused at customs, or the charges are not paid and the parcel comes back to us, we refund the goods minus any return, storage or handling charges the courier bills us.

DELIVERY
Once a parcel is handed to the courier it is in the courier's care. If it is delayed or appears to be lost in transit, write to support@richofpain.com and we open an investigation with the courier. An investigation can take up to 30 days; once it closes we replace your order or refund it in full.
We are not responsible for parcels that are stolen after delivery, delivered to an address entered incorrectly by the customer, or left in a safe place requested by the customer or authorised by the courier.

YOUR ADDRESS
The delivery address is the one you enter at checkout. Please check it before paying. We can change it only while the parcel is still with us. If a parcel comes back to us because the address was wrong or incomplete, we can ship it again once the new shipping cost has been paid.

PARCELS NOT COLLECTED
Parcels left at a pickup point and not collected within the courier's deadline come back to us. We refund the goods minus the return charges the courier bills us. Shipping again is possible at the customer's expense.

BEFORE YOU OPEN A DISPUTE
If something goes wrong, write to support@richofpain.com first. We answer within 2 working days and we would rather solve it with you directly than through your bank.

RETURNS
See our Refund policy.